Reference

hoki 78 Legal: know the rules before access

Legal at hoki 78 starts with clear account conditions, phone verification and a visible route to policy contacts.

Account conditionsData and cookiesLocal-law access
hoki 78 hoki 78 Legal: know the rules before access
CONTACT ROUTES

Get help with a Legal question

A clear contact route matters when a policy clause affects your account or wallet status.

Account path Open the account help route beside your cashier area and point us to the…
Payment status For DANA, OVO, GoPay, QRIS or bank records, share the reference shown in your…
Policy request Ask for a wording clarification or policy-change request through the available support contact path.
DATA HANDLING

Six ways we manage policy details

Our Legal process covers more than a page of terms: it includes how account data is handled, how browser cookies support access, and how security checks are recorded.

Account data

We use the details attached to your account to provide access, match phone verification and investigate a wallet reference. Send correction requests through the policy contact route.

Cookie choices

Cookies can support session continuity and security checks on your device. Your browser settings control cookie storage, while disabling some cookies may affect the account path.

Security checks

A security check may pause an account action until the submitted details match. We will not ask you to disclose a password, PIN or one-time code in a support message.

Record retention

We retain account and transaction records for the period described in the current Legal notice. You can ask which record category applies to your request and why it is retained.

Correction requests

If your name, phone detail or wallet reference is wrong, contact us with the affected field and supporting account context. We can explain the next verification step.

Who to contact

Use the account help or policy contact path for questions about data, cookies, access or retention. Include the clause title so our reply addresses the right policy area.

Legal answers before you open an account

These Legal answers address the searches we hear most often before account access. They cover local-law conditions, verification, data requests, cookies, wallet records and policy contact steps, so you can decide what to check before using the account path.

Legal covers account conditions, access rules, data handling, cookies, security checks, record retention and contact steps. It also explains how payment references such as DANA or QRIS may connect to your account.

Access depends on local law. You should use the service only where local law permits and confirm that your location and account details meet the conditions shown in the current Legal notice.

Phone verification helps connect the account to the number you submit and supports security checks before access. If the details do not match, an account action may pause until clarification.

DANA and QRIS references can appear in account records so we can identify the selected payment route and check status. We use the reference for account support, not as a substitute for your PIN.

Use the policy contact route and identify the field you want corrected, such as a phone detail or wallet reference. We may ask for account context before changing a record.

The current Legal notice describes retention by record category and purpose. Ask through the account help path if you need the period for a particular account or transaction record.

Check your browser cookie settings first, then contact account help with the device path and message shown. Cookies can support session continuity, so disabling them may change access behaviour.